DV Plumbing and Gas Services

Messy, unreliable and less than honest posted 25/01/2023

Unfortunately, I can’t recommend the services of DV Plumbing and Gas. I hired Duncan in late Nov 2022 to fit a new boiler, remove old kitchen pipework and ready pipework for a new kitchen and underfloor heating. After agreeing on a make and model of boiler (something I was very specific about) I was later to discover that this had been substituted for a much less powerful and cheaper model. After also trying repeatedly but unsuccessfully to contact and schedule Duncan to finish the job – and to fix heating that wasn’t working properly since the boiler refit, I was eventually forced to contact other plumbers to get the job complete. A number of issues and shortcuts related to the work done by DV Plumbing and Gas were then identified by multiple people. The remedies for them have added significantly to my costs and caused more delays. Duncan’s solution to all of this was to refund me £155 – supposedly the price difference between the boiler ordered and the one he supplied on the day. I feel very let down by DV Plumbing - not only for the substituted boiler but for the general shortcuts, the mess left on the day, and the abysmal communication and service when problems were identified. It was a very costly mistake to trust DV Plumbing. Overall, the work was messy, the service completely unreliable and most sadly of all, less than honest.