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Hilton Heating

5.0 overall

Waiting on up to date insurance documents from this company

Hilton Heating are specialists in boiler repairs, servicing and installation. We are gas safe and OFTEC registered, working o...

Hilton Heating Reviews

5.0 overall (out of 44 reviews)

Installed Combi Boiler and radiators posted 21/03/2023

Dan and his colleagues arrived punctually each day and installed the new heating system. The weather was awful with the snow and wind but they carried on installing the external combo boiler whilst working under tarpaulins. I am so pleased with the new system. Thank you

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great service posted 28/01/2023

We had our boiler serviced. The service engineer was on time and friendly. He left the area clean and informed us that the service went well and the boiler was working fine.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



First Class Service posted 04/01/2023

Problem diagnosed and replacement parts fitted in speedy and efficient manner.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Fantastic Service from Hilton Heating posted 20/12/2022

Our oil fired boiler went on the blink just as the temperatures got really low. Hilton Heating were fantastic in terms of their response time and contact. I cant hesitate but to recommend Dan and Stuart to anybody in the local area for service and repairs.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very friendly and informative. posted 15/11/2022

Efficient service of my gas boiler explained what was happening and super tidy

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



A VERY SATISFIED CUSTOMER! posted 11/11/2022

Arrived when they said they would. Removed old boiler from cellar, installed the new outside boiler, everything went according to plan.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Fast and efficient posted 12/10/2022

Rang on Monday about the boiler leaking. Engineer came next day and identified the fault, went and fetched new part and then replaced part all on the same day

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Good service. posted 04/10/2022

Dan arrived on time explained what he was doing, and was very friendly.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent engineer/tidy/informative posted 15/07/2022

Full boiler service and fit new part.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Professional and reliable posted 20/05/2022

Professional and friendly. Great communication and arrived on time. Completed the job efficiently and great value for money. We would definitely recommend using this company.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very good service posted 26/04/2022

was a tricky job identifying the fault on the old boiler but Dan and Stuart came out quickly ,and found the right part which was good as its an old boiler .Is working very well now .

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Wonderful Service posted 07/04/2022

Hilton Heating arranged quickly for an engineer to visit my Mother. So efficient from first contact, work completed to concluding payment. Excellent company.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service posted 02/03/2022

Dan and Stuart did a great job in a timely fashion and made certain that we were completely happy with the work done. Very pleased.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service posted 19/02/2022

First time using Hilton Heating & extremely impressed by their great service, from my initial enquiry to the final installation of a new Combi Boiler. would certainly recommend this company.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very helpful will use again posted 17/02/2022

Very helpful on the phone explaining about the pressure booked my appointment Dan came he was so friendly explained to me about the job very tidy polite and don't rip you off very reasonable will use again thank you

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Boiler renewal and previous services and repairs posted 15/02/2022

Have used Hilton Heating for several years now and the quality Dan and his team produce is brilliant. Very helpful, friendly and genuine.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Five Star Work and Communication posted 04/02/2022

I called HH and spoke to Sarah to book in for a service to my boiler and explain that I had a problem with the thermostat (I thought!). Sarah was really helpful and booked me in for the following day for a visit. She kept in contact with me and explained that they had sourced a compatible thermostat and that Dan would have it with him - such a breath of fresh air that Sarah was so pro-active in preparing for the visit. When Dan arrived, within minutes he told me that my problem was with a valve that would need replacing, the thermostat was also faulty, but not the main source of the problem. He reported back to the office and by return I received the estimate for the repairs. Dan arrived a few days later and carried out the service and repair. I was kept updated and informed throughout, no waiting around, just straight forward excellent customer service, which, sadly, is hard to come by these days. Thank you and well done to the team at HH from one very happy customer!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service - efficient and considerate posted 30/01/2022

The team at Hilton Heating really know their stuff and have helped us to overcome some very difficult issues with our heating and water pressure. They are also always very considerate and thoughtful, which we really appreciate.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



A very swift response. Couldn't have been more helpful posted 20/01/2022

Problem needed some research and contact with boiler provider. This was carried out promptly and efficiently. Really helpful

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Fantastic company brilliant communication posted 24/12/2021

Had a issue with our boiler and Dan and his team went out of there way to help. One of the best companies for communication before and after the job ,Dan will talk you through everything and is very knowledgeable about boilers which totally puts your mind at rest. I'd highly recommend this company .

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Where to start, all parts of their service are a 10/10 posted 29/11/2021

We’ve recently had a new boiler fitted over two days by Stuart and all the old one taken away with no mess left. Stuart did an excellent job and we are extremely happy with the new boiler. We wouldn’t use anyone else for our boiler now

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Fast, efficient, professional, friendly posted 26/11/2021

Very happy and will be returning. New boiler in the new year

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service from enquiring through to completion of work. posted 28/09/2021

Very pleased with all aspects of both the work carried out and communication with their office. Will certainly use Hilton Heating again and recommend to any neighbours for heating and plumbing jobs.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Professional reliable and friendly posted 02/09/2021

Stuart arrived on time, carried out the work professionally and friendly.Sara sent the paperwork promptly,highly recommended.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very pleased with new quiet and app controlled condensing boiler! posted 20/08/2021

Had quote with exactly what we wanted on it - ability to control electronically - agreed price, all installed in one day. Works wonderfully quietly compared to the old one!!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Professional, thorough and dependable posted 30/07/2021

Hilton Heating's service is first class.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Superlative Service Company posted 10/07/2021

Good timing to appointment, courteous, professional and thorough. Gas Safe compliant. Excellent paperwork and communication follow up.

5/5

Time Management: 5

Friendly Rating: 4

Tidiness: 5

Value Rating: 4



Would highly recommend posted 24/06/2021

Brilliant service. Prompt and professional, I would highly recommend Hilton Heating for any of your boiler service needs!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Professional and friendly service posted 24/06/2021

Very polite, tidy and friendly service. Was worried I needed a new boiler but working brilliantly after the service

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very prompt reliable service posted 11/06/2021

Dealt with our leaking cylinder in a very quick and professional way. Will definitely be using this company again for all our plumbing.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



The sort of service you always wish for. posted 04/06/2021

I had a dead gas boiler. Dan arrived the same day as my call (though admittedly I lucked into a cancellation). He understood the byzantine plumbing and heating system in my house immediately, and had the system going again in a matter of hours, plus a few parts. I won't go anywhere else now for all my heating and plumbing jobs. Really please - thank you, Hilton Heating.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Oil leak on our Grant boiler posted 28/05/2021

Dan arrived on time, and quickly got to work on our boiler he sorted out the leak and then throughly tested the boiler emissions and adjusted everything as required. We were recommended by a neighbour to use Hilton heating and I can see why, professional, knowledgeable and arrived on time and was very pleasant to deal with. Thank you Hilton Heating. We had contacted two other local heating companies and neither of them even bothered to call us back.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Would highly recommend - friendly, professional service posted 01/05/2021

We'd had our boiler serviced by Hilton Heating and we needed a larger gas pipe to the boiler. This was done very neatly and looks great. No mess or issues to clear up afterwards.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service all round posted 16/03/2021

My problem was dealt with quickly and efficiently with no fuss. Very friendly and professional service all round and I wouldn’t hesitate to recommend Hilton Heating.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



New boiler fitted posted 08/01/2021

Great service from Dan and his colleague today. Dan arrived on time. Felt very safe in these awful times, I stayed in the living room while Dan and colleague worked in the kitchen when they needed to go into the loft etc they went out the back and in the front door wearing their masks etc. They wiped the kitchen surfaces down and left everything clean and tidy. One very happy customer than you Dan and team

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent communication, workmanship and timekeeping. posted 23/12/2020

Highly recommend Dan as your go to engineer. Gold played service, spot on pricing and great feedback on all aspects of my gas boiler. Will be using HH for the foreseeable future.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great service, would highly recommend. posted 27/10/2020

Great service, prompt and reliable installation. Very helpful advice and guidance on the system.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very happy with this service posted 01/08/2020

Good advice and workforce throughout the work arrived on time and very helpful throughout the service I will use them for all my heating in future

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



A really good experience posted 28/07/2020

Efficient, friendly and professional service. A no fuss, clean and tidy boiler service. A worthwhile experience - will be using Hilton again.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent professional service posted 16/06/2020

Dan attended on time,quickly identified the problem and repaired the burner,all at a very reasonable price.Will now use him to service our boilers.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Good prompt professional and friendly service posted 01/06/2020

Dan arrived on time; quickly assessed the problem and fixed it - having the necessary parts with him. Reasonable charges.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Quick response and diagnosis posted 03/04/2020

Brilliant service, arrived promptly, quick diagnosis of the problem and efficient repair. I have know problem totally recommending Hilton Heating for service and price.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Hones, reliable and proficient service posted 11/03/2020

We were desperate to find a reliable boiler engineer to service our boiler fitted just a couple of years ago to validate our boiler guarantee, warranty and house insurance and were lucky to have Dan recommended. His company was honest, reliable, communicative and informative. nothing was too much trouble. I would have no hesitation in recommending Dan and his team to anyone. What a gem find. We now have complete piece of mind

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent company to deal with. posted 10/03/2020

Great job done again from Hilton Heating, Reliable, Honest and Professional service.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Hilton Heating Contact Details

Phone: 01953 718375

Mobile Phone: 07428510592

Website: www.hiltonheatingnorfolk.co.uk

Address: Norwich, Norfolk , NR16 2NN