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Gas Smart Home Services

4.7 overall

Waiting on up to date insurance documents from this company

Welcome to Gas Smart Home Services Ltd., we are a gas engineering company offering professional & friendly heating & gas serv...

Gas Smart Home Services Reviews

4.7 overall (out of 38 reviews)

Water damaged house and no response from these cowboys posted 20/10/2021

Not even deserving of 1 star. These guys are absolute cowboys. Had a new boiler fitted October last year, installed by two 10 year olds. They showed up real late and then attitude in the office called to give me attitude when I told them I had waited around and now was out of time for the installation. I look and sound young but I’m not, pretty sure she’d have lost the attitude if she thought I was in my 40’s+. Was told they could install and they’d lock up upon leaving - they left my back door unlocked when they left. Didn’t install the boiler correctly, no air trap, inadequate drain away pipeage - confirmed by the manufacturers when visiting my house as the boiler had flooded (we’re talking monsoon) 3 times! Entire ground floor is now water damaged and going through a massive insurance claim, whole lot is having to be ripped out and done again. Manufacturers said installers, i.e. gas smart, were to come out and rectify the poor installation and surprise, surprise it’s complete radio silence from them. Not a dicky bird. Had one attitudinal email from Christopher - the owner and when it was confirmed it was their fault, nothing more. No correspondence at all. Will be reporting them. From reading reviews, it looks as though they take the mick if you’ve gone through the boiler grant scheme. If you’re referred to this company via the scheme, avoid at all costs!

1/5

Time Management: 1

Friendly Rating: 1

Tidiness: 1

Value Rating: 1



Great job done as usual posted 20/09/2021

19 year old boiler service and system check carried out efficiently and fully

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Absolutely appalling, left me with a faulty boiler, no heating or hot water for months. Horrendous damages to both my kitchen & home. Wouldn’t recommend at all. Ignored all communication. Disabled lady with serious MS. posted 21/06/2021

Absolutely appalling, shoddy workmanship. Left me with a faulty boiler, no heating or hot water for the coldest months. Disabled lady with MS, after complaining, they didn’t care, never responded to any letters, emails, telephone calls. Horrendous damages to my kitchen & home. Taking them to court. Would not recommend whatsoever.

1/5

Time Management: 1

Friendly Rating: 1

Tidiness: 1

Value Rating: 1



DISAPPOINTED WITH THE WORK posted 12/04/2021

This has been a disappointment from day one. For all the engineers who came out only one seemed to know what he was doing. Out of the two they where here, there were five vans outside my house. It was in the lockdown period. How many people do I need in my house fit a boiler? Even to this day I have on going issues. Tried to call a few times, with no answer. Communication is all on email and it’s not great having to go over the same things over and over. I have to call someone out to have a look at what the engineer has left in my airing cupboard, because it was left in a mess and wires and pipping is not a great standard.

2/5

Time Management: 2

Friendly Rating: 2

Tidiness: 2

Value Rating: 1



A very professional outfit posted 01/04/2021

the service was excellent the engineer was very knowledgeable always polite and patient

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Brought date of fitting forward. Tried hard to keep old boiler working before. posted 20/01/2021

Quite informative on the process and working

4/5

Time Management: 4

Friendly Rating: 4

Tidiness: 4

Value Rating: 4



Completely trustworthy and excellent performance posted 19/11/2020

A great company with a fantastic work ethic. Highly recommended

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent first class service posted 08/10/2020

The engineer arrived at 8.30 and worked all day, removing our old boiler and putting in the new one. He was very friendly and informative throughout the day. He made sure the system was working correctly and that we were able to operate the remote heating control before he left. Excellent service that we would recommend to anyone.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent job and friendly posted 22/02/2020

It was easy to agree a date and time for the work to be done. Joe was on time, worked hard all day, moved and fitted a new radiator and tidied up after the work was completed. He serviced the boiler and explained how it worked. Chris arranged the date and time and has previously done excellent work for us. The team are brilliant and rates are good.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very friendly, fast service posted 14/01/2020

The Gas Safe engineer communicated very well before arriving for the job. They were very friendly and knowledgeable, and courteous of their environment, careful and clean. They made sure they tested everything was working before they left. Thank You for a great job

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Super efficient, fair price posted 14/01/2020

I was reminded of deadlines for the certificates. They liassed with the tenants to find convenient time for access. Returned promptly to do repair after confirming with me. Would recommend to landlords and other householders.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Always helpful posted 13/01/2020

Fixed boiler, have used these people and always friendly, never pushy and will turn up when you need them! Prices always fair aswell

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very helpful posted 08/12/2019

Very helpful and friendly service. Boiler serviced and will use again for sure.

5/5

Time Management: 3

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very satisfied posted 21/07/2019

Kind and straight to the point service. Responds fast and flexible enough to make the appointment work for all. Very happy with the engineer who explained everything well.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Flexible service posted 11/06/2019

Great fast, efficient and flexible service, working around tenants Would highly recommend

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Chris went the extra mile to get our heating up and running. Excellent posted 02/02/2019

Came out at short notice when others wouldn't and quickly got us fixed and heating operational. Great troubleshooting when the problem a little out of the ordinary. Super helpful, practical and friendly. Great value and definitely recommend.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Chris arrived on time when he said he would. I called him on the Monday morning in January to say the boiler was not working. Later that same evening, Chris arrived and quickly diagnosed the problem. He ordered the part (new fan) and installed the following evening. Heating & hit water restored which was really appreciated especially as it is a cold January. posted 23/01/2019

I have used Chris before and would have no issues recommending him. His prices are fair and he knows his stuff.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 4



Quick solution to the problem posted 10/01/2019

Chris arrived when he said he would, and not only quickly solved the problem (boiler leak/overflow) for the tenant, he also solved a problem with 2 radiators (that was not reported)... Great service

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Prompt and Cost Effective Boiler Services posted 16/12/2018

Great services Prompt and Cost Effective Text reminder of appointment date and time Documents of service sent by text and email Attendance as at agreed time Now booked to attend on an annual basis

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very good service posted 05/12/2018

Job completed. First rate service

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Replace Old Defective Boiler----Job Well Done posted 20/11/2018

Chris came to give quote at time stated Turned up with new boiler and parts, all at time and date stated. Carried out work in efficient and tidy way. Despite hitting some problems with replacement pipework positioning, stayed on to ensure work was complete and new boiler was fully operational. Very pleased with service, cleaning and testing. Without hesitation would certainly recommend.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



prompt, professional, knew what he was doing. Good job posted 11/10/2018

prompt, professional, knew what he was doing. Good job

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 4



Great Job by Chris and his colleague posted 08/10/2018

Chris does a thorough job and I am happy to use him for all my central heating needs.

5/5

Time Management: 4

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent. First class from start to finish. posted 13/08/2018

Chris submitted a competitive quote and the price on the quote was the price I paid at the end of the job. Chris arrived when he said he would and worked long days to get my job finished. Chris kept the areas he had been working in clean and tidy and removed all waste materials at the end of each day. The installation is very neat and works very well, exceeding my expectations. On the whole, very pleased with the service and would be happy to recommend and use again.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very efficient, fast reliable service posted 03/07/2018

Had a problem with water leaking from my boiler for 2 years and many plumber bills later, still had the problem... Chris found the problem within 5 minutes, ordered the part needed and was replaced ASAP Would definitely recommend this great service.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Always helpful and will get to you within 24 hrs posted 15/04/2018

Best Company to use if your in the midlands area. Have used them a couple of times and have not had a problem with them. Always answers on the phone and gets to you as soon as possible.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 4



Professional, good value, friendly. posted 05/04/2018

Did the job well. Gave useful information.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent professional work posted 25/02/2018

The work was completed in a tight timeframe before Christmas, the boiler problem required an analysis to diagnose the problem and equipment required to repair. Excellent communication throughout and the work completed in good time frame to an excellent standard, providing a warm house for Christmas. Many thanks, professionalism very much appreciated.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent professional work posted 25/02/2018

The work was completed in a tight timeframe before Christmas, the boiler problem required an analysis to diagnose the problem and equipment required to repair. Excellent communication throughout and the work completed in good time frame to an excellent standard, providing a warm house for Christmas. Many thanks, professionalism very much appreciated.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent Service posted 01/01/2018

boiler was serviced in a timely manor and engineer was polite and professional

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Friendly and efficient posted 20/12/2017

Friendly and efficient job, had back boiler and associated pipe work removed, Combi Boiler installed into different location and two radiators replaced. We would recommend Gas Smart without hesitation

5/5

Time Management: 4

Friendly Rating: 5

Tidiness: 5

Value Rating: 4



Very prompt, and job carried out when promised. posted 26/11/2017

Call out was responded to very quickly. Unable to complete job on first visit, but good communication on fitting new parts at second visit.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Good Friendly Service posted 21/11/2017

Always difficult to find good reliable tradesmen. Found Gas Smart on Checkatrade & Chris was efficient and helpful

5/5

Time Management: 4

Friendly Rating: 5

Tidiness: 5

Value Rating: 4



Very friendly Engineer, Good Service and helpful advice for future posted 17/10/2017

Service carried out cleanly and efficiently. Very helpful advice regarding new boilers, Smart controls and meters. I will definitely use Chris again next year.

5/5

Time Management: 4

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



quick response. proffesional and friendly posted 28/07/2017

Job completed to a professional standard. Was a pain of a job to do due to old system but Chris was great. Will definitely use again.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service posted 20/07/2017

Very happy with the service offered.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Great service! posted 13/06/2017

Chris was both friendly and very professional. He was able to identify the issue very quickly and rectified then and there. Very reasonably priced and extremely helpful. Would definitely recommend his services and will use him in future when needed.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service. posted 01/06/2017

Great service. Recently moved in to our new home so needed the boiler servicing. I contacted Chris over the bank holiday and he promptly responded to my request that I placed through his website. When he came go do the service he was very friendly, clearly explained everything that was done and left with the area clean and tidy afterwards. Already have him booked in for another job. Can't recommend enough.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Gas Smart Home Services Contact Details

Phone: 01530542471

Mobile Phone: 07969725194

Website: www.gas-smart.co.uk

Address: Tamworth, Staffs , B78 1AW