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D.A Gas, Heating & Plumbing

5.0 overall

This company has had their insurances and documents Verified

DA Gas, Heating & Plumbing was established in 2015, we specialise in domestic plumbing and heating services. We are Gas Safe...

D.A Gas, Heating & Plumbing Review

Recommended, but with reservations posted 23/10/2020

I was very impressed with the service you offered when we first met all those years ago. I was equally happy with my service last year. Similarly this year with Kane, what a charming young man. Well presented, polite, knew what he was talking about, a real credit to the company. I'd be happy to see any of you again. However, the same cannot be said for the administration side of the business. The reminder was well timed and the booking process was relatively easy. I was a bit disappointed to find that the morning hourly slots converted to all afternoon from midday on, but it is what it is. I was very pleased to receive the confirmation e mail telling me that Joe Mordey would be coming to service my boiler between 1:00pm and 3:00pm. which was a much more convenient time for me. How disappointed I was to later receive your e mail the day before my service. Although timely, it confirmed the booking as being for 1:00pm to 5:00pm, leaving me in a quandary as to which time was correct. As it happened three o'clock came and went and when my service engineer eventually arrived it was not even Joe. Not a good impression I am afraid. As I have already said Kane was most polite when he arrived and immediately offered to wear a mask if required. I asked if his name was Joe and he explained that Joe had been allocated another job. Fortunately I saw the sign written van in the background, otherwise I might have been a bit suspicious about who I was inviting in. I trust you will accept this information in the sprit in which it is sent. Not so much a criticism, but an encouragement to do better next time.

5/5

Time Management: 4

Friendly Rating: 5

Tidiness: 5

Value Rating: 5

D.A Gas, Heating & Plumbing Contact Details

Phone: 01279316304

Mobile Phone: 07920875189

Website: www.dagas.co.uk/

Address: Harlow, Essex , CM18 7ER